FAQ

FAQ

How do I choose the right scent?

Choosing a fragrance is a personal experience. While some people prefer floral notes, others are drawn to fresh or warm scents. We recommend starting with a scent profile that matches your preferences—whether you prefer something light and fresh, or something richer and more comforting.

Can I return a product if the fragrance is not what I expected?

Fragrance preferences can vary greatly from person to person. For health and hygiene reasons, we do not accept returns on opened fragrance or skincare products unless there is a defect or damage during shipping. We recommend reviewing the scent description carefully before purchasing.

How should I store my products?

To maintain the quality of your products, store them in a cool, dry place away from direct sunlight. Excessive heat or humidity can alter the texture or fragrance of your products. We recommend keeping your skincare and fragrance items in their original packaging to protect them from environmental factors.

My candle melted during shipping. What should I do?

We take extra care in packaging our products, but sometimes extreme weather or shipping conditions can cause candles or other products to melt. Please reach out to us at support@bathandboadywoorks.us.com within 48 hours of delivery, and we will arrange a replacement or offer a solution based on the situation.

How long will my products last?

The shelf life of products depends on the type of product and how it's stored. Skincare products typically last 6–12 months after opening. Fragrance products may last longer if stored correctly, but they can start to fade or change over time if exposed to light or air. Always check for expiration dates on packaging.

Do you offer gift cards?

Yes! We offer gift cards for use on our site. They are available in various denominations and can be redeemed during checkout. Gift cards are a great way to give the gift of choice to someone special.

Can I change or cancel my order after placing it?

Once an order is confirmed and processing begins, changes or cancellations are not possible. If you need to make adjustments, please contact us as soon as possible, and we will do our best to accommodate your request before it is shipped.

How can I contact customer support?

If you have any questions or concerns, you can reach out to us via email at support@bathandboadywoorks.us.com. Our team will respond within 1–2 business days. For urgent issues, please include as much detail as possible to help us address your concern quickly.

Do you ship internationally?

Yes, we ship internationally! Please note that international orders may be subject to import duties, taxes, and additional fees that are the responsibility of the recipient. Shipping times may vary depending on the destination country and customs processing.