Warranty
Warranty Policy
Our goal is to ensure that every product you receive meets your expectations in terms of quality and performance. However, we understand that occasionally, issues may arise. This warranty policy outlines what is covered and the steps for seeking resolution if something goes wrong with your purchase.
Condition on Arrival
Products are inspected before shipping to ensure they are in perfect condition. If your order arrives damaged or defective, please contact us within 48 hours of delivery. You may be eligible for a replacement or refund, depending on the issue and availability of the product.
If a fragrance or skincare product shows signs of damage during transit—such as leaking or cracked packaging—we will provide a resolution. Photographic evidence of the damage will be required to process your claim.
What Is Covered
- Defective items received, such as broken packaging, damaged seals, or faulty functionality
- Products that are significantly different from what was ordered (e.g., incorrect scent or product type)
- Products damaged during shipping (when notified within the required time frame)
Cosmetic products that show signs of normal wear and tear due to use, such as slight creasing in packaging or minor color variations, are not covered under this warranty.
What Is Not Covered
- Fragrance and skincare products once they have been opened and used
- Damage caused by misuse, improper storage, or exposure to extreme conditions (e.g., heat, humidity)
- Personal allergic reactions or skin sensitivities to ingredients (we recommend reviewing the ingredient list before use)
- Normal variations in scent, color, or texture due to individual use or environmental factors
Resolution Process
If your product meets the criteria for a warranty claim, you may be entitled to a replacement, store credit, or a full refund, depending on the situation. The resolution will be determined based on the nature of the issue and product availability.
How to Submit a Warranty Claim
To initiate a claim, please contact us at support@bathandboadywoorks.us.com with the following information:
- Your order number
- A description of the issue
- Photographic evidence (if applicable)
We will review your claim and respond as quickly as possible with instructions for next steps. Please allow up to 3–5 business days for us to assess the issue and provide a resolution.
Return Process for Damaged Items
For items that qualify under our warranty policy, we will provide instructions on how to return the damaged product. Return shipping is typically covered by us for approved warranty claims.
Refund Processing
If a refund is issued, it will be processed to the original payment method. Please note that refund processing times may vary depending on your financial institution.
Contact
If you have any questions or need assistance with a warranty claim, please don’t hesitate to contact us at support@bathandboadywoorks.us.com. We are here to help you resolve any issues as quickly as possible.